Visiting Nurse Service





Our Mission

We provide compassionate care and services to preserve quality of life
and independence.

Our Vision

We will:

  • Deliver Patient- and Family-Centered Care through innovative clinical practice and service excellence
  • Be the Employer of Choice by building a work environment that promotes satisfaction and success, and by continuously educating the current and future community health providers
  • Be the Leader of Home Care as the national benchmark for clinical practice, participate in research and direct legislative and policy reform
  • Maintain Fiscal Stability in an atmosphere of regulatory compliance and reinvest in people and services to ensure continuation of our Mission 

Our Values

We are guided by common standards that drive our priorities, partnerships and organizational decisions. They guide our behaviors and judgments, including how we carry out our Mission and achieve our Vision. Each employee is asked to follow these values, incorporating them into their daily interactions with one another and our patients:

Integrity — We will conduct ourselves in a fair, trustworthy manner and uphold professional and ethical standards.

  • We will Introduce ourselves and explain our role.

        Be truthful and maintain confidentiality

Compassion — We will act with empathy, understanding and attentiveness toward all others.

  • We will communicate with warmth, using names, smiling, making eye contact and listening attentively.

        Be helpful and show support 

Accountability — We will take responsibility for our actions, joining together with colleagues to deliver on our mission.

  • We will answer questions clearly, explain what will happen next and inform others when they can expect to hear from us again.

        Take responsiblity and always follow through

Respect — We will always treat patients, families and colleagues with dignity and sensitivity, valuing their diversity.

  • We will respond promptly with courtesy and kindness to people's feelings and concerns.

        Build understanding to reach common goals 

Excellence — We will lead by example, rising above the ordinary through our personal efforts and those of our teams.

  • We exceed expectations; we will always ask if there is anything else we can do for you.   

        Demonstrate open and honest communication       

Visiting Nurse Service of Rochester and
Monroe County, Inc.
(585) 787-2233
(800) 724-5727

2180 Empire Boulevard • Webster, NY 14580


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  1. VNSDear Patient:

    We like to recognize VNS staff who are living our I CARE values and are providing you extraordinary care and service. Please let us know if you see our employees acting with Integrity, Compassion, Accountability, Respect, Excellence.

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  9. I CARE ~ Integrity, Compassion, Accountability, Respect, Excellence